Refund policy

At Barocco, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer the following return policy:

To start a return, go to our return portal here.

1. Return Window:

You have a 15-day window from the date of delivery to initiate a return. Eligible returns may be accepted for exchange or store credit only. Refunds to the original form of payment are not available. All returns must be shipped within the 15-day period and meet our return criteria.

2. Return Criteria:

  • Items must be unworn, unwashed, with all original tags attached, and returned in the original packaging.
  • Returns that do not meet these criteria will not be accepted.

3. Exchange and Store Credit Process:

  • Once we receive your returned items and confirm that they meet our return criteria, we will process the exchange or store credit within 5-7 business days.
  • Refunds to the original form of payment are not available.
  • We reserve the right to delay processing until we physically receive the returned items if credible concerns regarding potential fraud are present.

4. Return Shipping:

Customers are responsible for all return shipping costs.

Returns must include a packing slip or return invoice from our Online Return Portal. Incomplete documentation may cause delays in processing.

Please ship returns to:

Barocco Headquarters
1326 Santee St,
Los Angeles, CA, 90015

5. International Returns:

The same return policies apply to international orders. Customers are responsible for all shipping costs, duties, and fees associated with the return.

6. Restocking Fee:

A 20% restocking fee will apply to returns totaling over $750.

7. Damaged, Defective, or Incorrect Items:

  • Customers have 5 days from receipt of goods to inspect and report any defects or damages.
  • Claims made within this period are eligible for an exchange or store credit.

8. Lost or Stolen Packages:

We cannot assume responsibility for return packages lost or stolen in transit. We strongly recommend retaining proof of postage and a tracking number.

9. Reserved Rights Regarding Returns:

We maintain the right to define, limit, refuse, or reject returns from customers at our discretion, particularly in cases involving:

  • Irregular or excessive returns that suggest "wardrobing" or an unusual frequency of returns.
  • Returned items in poor condition (e.g., worn, altered, laundered, damaged, or missing components).
  • Potential fraudulent or criminal activity.

10. Additional Information:

Please handle your return shipping with care. Barocco is not responsible for any items lost or damaged during transit.

We strive to make your return experience as seamless as possible and appreciate your understanding and cooperation.